Windchill is blank when trying to open a Java page

​​Windchill window is blank when trying to access a Java applet page

Example of pages that is run with Java:

  • Process Manager for Change Objects

  • Vault Configuration

 

Internet Explorer does not detect Java Runtime Environment 64-bit



Start by checking the following:
  • That the installed version of Java is compatible with the Windchill version - check PTC Platform Support

  • That the Windchill URL has been added as a trusted site in Java

  • That the Windchill URL has been added a trusted site in the browser

If it still does not work, try the following:

​​1. Install the latest Java Runtime Environment JRE for 32-bit

2. Disable Java JRE 64-bit under Control Panel -> Java - > Java -> View