​​Creo View does not launch from Creo Parametric when clicking on "Open in Creo View"

​​Creo View does not launch from Creo Parametric when clicking Actions > Open in Creo View

Clicking the Thumbnail on the Details tab to open a Representation does nothing


Can be:

  • a browser setting issue

  • due to a Windows 10 update (for Creo View Agent at Creo View 3.1 M010 or later on from Windchill PDMLink 11.0 M010 or later)


  • Check that the installed Creo View version is compatible with the Windchill PDMLink version - see PTC Platform Support​

  • Change the config.pro setting to "windows_browser_type ie_browser"

  • If the Open in Creo View-function has been working before, and you are using Windows 10, please check if Windows has been updated recently and with what updates. Install an update where the problem has been fixed - ask our support for more information