Windchill license groups are not updated for users directly after removing them from one group and added in to another.

  • Published: 2020-04-15

  • Last updated2020-04-15

  • ReferenceCS306041


  • When changing license file from PTC PDMLink Module License to PTC Contribute License.

  • The change does not seem to take affect immediately:

  • License Group membership updated by background processes (Windchill queues) out of the box.

  • Since queue is scheduled to run every 24 hours, the membership information will not be updated immediately

  • User or Group membership doesn't updated in information page

          • Reported to R&D as SPR 7723998

          • Corrected in Windchill PDMLink 11.0 M030 CPS15, Windchill PDMLink 11.1 M010 CPS-08, Windchill PDMLink 11.1-M020-CPS05, Windchill PDMLink 11.1 M030 

          • Workaround 1:

            • Adjust the group-membership:

              Screenshot 2020-03-25 at 11.08.04.png

            • Wait 8 -24 hours after removing ORG group to remove SITE group

          • Workaround 2:

            • Set the following properties to get the user updated immediately instead of 24 hours, see article below for all steps: CS306041

              • xconfmanager -s -t codebase/ -p