Windchill license groups are not updated for users directly after removing them from one group and added in to another.

• Published: 2020-04-15

• Last updated: 2020-04-15
  

• Reference: CS306041

 Description

• When changing license file from PTC PDMLink Module License to PTC Contribute License.
  

• The change does not seem to take affect immediately:
  
  
  

Cause

• License Group membership updated by background processes (Windchill queues) out of the box.

• Since queue is scheduled to run every 24 hours, the membership information will not be updated immediately

• User or Group membership doesn't updated in information page

Resolution

• Reported to R&D as SPR 7723998
  

• Corrected in Windchill PDMLink 11.0 M030 CPS15, Windchill PDMLink 11.1 M010 CPS-08, Windchill PDMLink 11.1-M020-CPS05, Windchill PDMLink 11.1 M030 
  
  

Workaround

• Workaround 1:
  

• • Adjust the group-membership:
    
    
    
    

  • Wait 8 -24 hours after removing ORG group to remove SITE group
    
    

• Workaround 2:
  
  

• • Set the following properties to get the user updated immediately instead of 24 hours, see article below for all steps: CS306041
    
    

  • • xconfmanager -s wt.org.immediateCalculationOfLicenseMembers=true -t codebase/wt.properties -p