Unable to type inside login prompt to connect Creo Parametric 5.0 to Windchill

​​Cannot type inside the login dialog box for Windchill in Creo Parametric 5.0, and therefore cannot log into Windchill from Creo Parametric

Option 1

  1. Close the Creo Parametric session

  2. Make sure no processes connected to Creo are running in the background. Go to Task Manager > Processes and kill the following processes if they are running:

    • xtop.exe 

    • creoagent.exe

    • nmsd.exe

    • pro_comm_msg.exe

    • zbcefr.exe

Option 2

Restart the computer