Latest Support Articles

Published: 2020-06-11
Last modified: 2020-07-03

Description

  • Warning regarding the latest Chrome update 83.0.4103.97

  • It has been noted for several clients that the latest chrome update causes some issues in the user interface of windchill

  • Some “wizards” start loading but never finishes, showing the loading symbol

  • The situations we have encountered so far are 

    Create/edit task

    Revise

    Add attribute to type

    Edit Enumerated List constraint


  • EG in Change Notice


  • For more info on the issue see following article: Article - CS326191

  • Please subscribe to this article to keep you updated on the issue:



  • A workaround is to use another browser for these problematic cases. Internet Explorer for example.

  • Published: 2020-04-15

  • Last updated2020-04-15

  • ReferenceCS306041

Description

  • When changing license file from PTC PDMLink Module License to PTC Contribute License.

  • The change does not seem to take affect immediately:


  • License Group membership updated by background processes (Windchill queues) out of the box.

  • Since queue is scheduled to run every 24 hours, the membership information will not be updated immediately

  • User or Group membership doesn't updated in information page


          • Reported to R&D as SPR 7723998

          • Corrected in Windchill PDMLink 11.0 M030 CPS15, Windchill PDMLink 11.1 M010 CPS-08, Windchill PDMLink 11.1-M020-CPS05, Windchill PDMLink 11.1 M030 


          • Workaround 1:

            • Adjust the group-membership:

              Screenshot 2020-03-25 at 11.08.04.png

            • Wait 8 -24 hours after removing ORG group to remove SITE group

          • Workaround 2:

            • Set the following properties to get the user updated immediately instead of 24 hours, see article below for all steps: CS306041

              • xconfmanager -s wt.org.immediateCalculationOfLicenseMembers=true -t codebase/wt.properties -p

          Description

          • Should Windchill PDMLink or ThingWorx Navigate license be installed on a Flexera license server?

          • How to retrieve a Windchill PDMLink Host ID for Windchill PDMLink 11.1 and later?

          • How to retrieve a Windchill PDMLink license or ThingWorx Navigate licenses for Windchill PDMLink 11.1 and later?

          • How to install a license in Windchill PDMLink 11.1 and later?

          • How to automatically have Windchill PDMLink license or ThingWorx Navigate renew the license file?

          • How to add additional licenses dynamically without restarting Windchill PDMLink 11.1 and later?

          • How to check license usage in Windchill PDMLink 11.1 and later?

          • How are the different licenses handled within Windchill PDMLink 11.1 and later?


          • Should Windchill PDMLink or ThingWorx Navigate license be installed on a Flexera license server?

            • No, the licenses are installed directly in Windchill PDMLink 11.1 or later.


          • How to retrieve a Windchill PDMLink Host ID for Windchill PDMLink 11.1 and later?

            • If Windchill PDMLink is up and running:

          1. Open the Windchill PDMLink 11.1 or later URL in the browser and login as Site Administrator (wcadmin)

          2. Navigate to Site Utilities > License Management Settings > License Host ID:




          • How to retrieve a Windchill PDMLink license or ThingWorx Navigate licenes for Windchill PDMLink 11.1 and later?

            • Make sure you have an PTC account with access to manage licenses, then:

          1. Log in to PTC License management site

          2. Under the ThingWorx / ThingWorx Navigate / Windchill section, select Windchill as a product from the drop-down menu:

            User-added image

          3. Enter the host ID as displayed in License Management utility for which you want to retrieve license in the Enter Device ID text box

          4. Click Retrieve to download your license. The license file will be downloaded to a browser default location with all your Windchill entitlements


          • How to install a license in Windchill PDMLink 11.1 and later?

            • If Windchill PDMLink is up and running:

          1. Open the Windchill PDMLink 11.1 or later URL in the browser and login as Site Administrator (wcadmin)

          2. Navigate to Site > Utilities > License Management > Settings

          3. In Settings tab, click Import license from a file

          4. Click Browse to locate and upload the license file that was obtained from PTC License Management portal

          5. Click Process Capability Response to Activate your license

          6. The license is activated in Windchill system and a new record is added to the table in the License Information tab

          • How to automatically have Windchill PDMLink license or ThingWorx Navigate renew the license file?

            • In Site > Utilities > License Management

            • Fill in your PTC account name and password > Save Settings



          • Can additional licenses dynamically be added without restarting Windchill PDMLink 11.1 and later?

            • In Site > Utilities > License Management, use retrieve license online option:


            • Or upload a new license file from License Management page

              In Site > Utilities > License Management, use Import License a file:




          • How to check license usage in Windchill PDMLink 11.1 and later?

            • In Site > Utilities > License Management, go to tab: License Information tab: