Latest Support Articles

  • ​​Cant access Simonsoft CMS trough a web browser, error message:

  • ​Simonsoft CMS certificate is not installed on machine

  • Simonsoft CMS certificate is no more valid (certificate expired)

  1. ​Check if certificate is installed
    Search for certmgr.msc

  2. Click on Peronal --> Certificates

  3. Locate customername-users.p12 file and check the Expire Date if expired please contact PDSVISION and a new certificate will be sent with a installation guide

  4. If certificate is not installed please contact PDSVISION and install the certificate

  • ​​Trying to prepare a release/translation but get error about "Exception in thread "main" org.apache.solr.client.solrj.impl.HttpSolrServer$RemoteSolrException: this writer hit an OutOfMemoryError; cannot commit"

  • Unable to see "Used In" on an object in Simonsoft CMS

  • Clicking on Prepare Relase gives following error message:

    Exception in thread "main" org.apache.solr.client.solrj.impl.HttpSolrServer$RemoteSolrException: this writer hit an OutOfMemoryError; cannot commit
            at org.apache.solr.client.solrj.impl.HttpSolrServer.request(
            at org.apache.solr.client.solrj.impl.HttpSolrServer.request(
            at org.apache.solr.client.solrj.request.AbstractUpdateRequest.process(
            at org.apache.solr.client.solrj.SolrServer.commit(
            at org.apache.solr.client.solrj.SolrServer.commit(
            at se.repos.indexing.solrj.SolrCommit.runOp(
            at se.repos.indexing.solrj.MarkerCommitSolrj.trigger(
            at se.repos.indexing.scheduling.HandlerIteration.proceed(
            at se.repos.indexing.scheduling.IndexingScheduleBlockingOnly.add(
            at se.repos.indexing.repository.ReposIndexingPerRepository.sync(
            at se.repos.indexing.standalone.IndexingDaemon.runOnce(
            at se.repos.indexing.standalone.CommandLine.runDaemon(
            at se.repos.indexing.standalone.CommandLine.main(
  • ​The CMS server out of memory

  • Indexing service is down

  • Contact ​​PDSVISION Support

  • Index service down

  • A restart of Tomcat service is needed

  • ​​Unable to do pre-release Arbortext document in Simonsoft CMS:

  • Error message when pre-release an Arbortext object:

    HTTP Status 500 - net.sf.saxon.s9api.SaxonApiException: 
    Exception thrown by URIResolver type Exception report message net.sf.saxon.s9api.SaxonApiException: 
    Exception thrown by URIResolver description The server encountered an internal error that prevented it from fulfilling this request. exception java.lang.RuntimeException: net.sf.saxon.s9api.SaxonApiException: Exception thrown by URIResolver

  • ​Broken links in the Arbortext document

  1. ​​Open the document in Arbortext Editor

  2. Fix any broken links in the Arbortext document, such as the following example:

  3. Check in the document again and pre-release the document again in Simonsoft CMS

Published: 2020-11-04

  • ​​Large word-documents are not published using PDS Worker

  • Word document file size are too large or image formats are too large inside the word-document

  1. Check out the word-document and open it in word using Windchill DTI

  2. Compress the image sizes by following this article: Reduce the file size of a picture in Microsoft Office

  3. Check in the file again and check that its get published

Published: 2020-11-04

  • TIF-image types are not displayed correctly in Image Storage in Signifikant Manager


  • Result is missing image icon for accessories in the Signifikant web viewer:


  • ​TIF-files are not supported as image format

  • Best practice for many web-browser in HTML coding/support is to not use TIF as a format in general

  • ​Use following image formats that is recommended: 

For further info see the following articles:

Published: 2020-10-28


  • How to remove calculated links for a drawing from WT-part?:

  • Error message in Creo Parametric when checking in drawing A which has calculated link to drawing B:

    "Operation failed because the user did not have the necessary permission on the following objects to perform the operation: 
    Design Part - <NUMBER>, <NAME>, <REVISION>"

  • Error message in Windchill PDMLink when checking in drawing A which has calculated link to drawing B:

    "ATTENTION: Cannot checkin object to Shared folder. 
    Cannot check in Design Part - <NUMBER>, <NAME>, <REVISION> to a shared folder. 
    It has an active association to a source (Assembly - <NUMBER>.asm, <NUMBER>) which is not in a folder. 

    Cannot check in Design Part - <NUMBER>, <NAME>, <REVISION> to a shared folder. 
    It has an active association to a source (Drawing - <NUMBER>.drw, <NUMBER>) which is not in a shared folder
  • ​Calculated link was created to WT-part when the calculated drawing (B) had the other model  (A) on it. 

  • To remove the calculated link the link must be removed by removing the assembly (A) from drawing (B)

  1. ​​Create a new workspace

  2. Download drawing B (which have the calculated link on it) to the workspace

  3. Open the drawing B 

  4. Check active models on the drawing, in this case we should only have model A on it (in example: 418925.asm):

  5. Delete Model A (in example: 424625.asm):

  6. Make sure that only have model A on active on the drawing (in example: 418925.asm):

  7. Check in drawing + assembly and make sure that the WT-part is associated

  8. The calculated link is now removed. 

In this example the drawing had incorrect linking to its drawing, this should not be "Contributing Content" link, it should be "Content" as Association type.
The following steps is how to change link type:

  1. In the workspace make sure you have both WT-part, Assembly, Drawing (latest)

  2. Make sure to tick all checkboxes for the 3 objects, press Edit --> Edit Association from the workspace menu:

  3. Change the link-type to Content, press OK:

  4. Save and Check in assembly + drawing

  5. Result should now be correct for the object: