Latest Support Articles

Cannot update resticted value file in Creo Parametric with message:
"No conflicts were found between internal defenition and External File"

To do go through the following steps:

1. Click Tools >  Parameters. The Parameters dialog box opens.
2. Click Tools > Conflict Report. The report identifies the difference between the definition of the restricted parameters in the model and the restriction definition file.
3. If a conflict is reported, click Tools > Update Restriction Definition.



So the new values are not read in and can be picked in the drop-down lists...

​​
When openeing Creo Parametric the Warning comes up:

  • Opening a model fails with "The External File for Restricted Parameters was not loaded because of wrong format"
  • Dupicate values in restricted-value file

  • Remove duplicated symbols from customer external file

Example file, check that the values in ENUM field is not duplicated, e.g. note yellow marked is a duplicate:

{ Name = GEN_TOL

Type = string

Default = 'ISO 2768-mK'

Enum = { 'ISO 2768-mK','ISO 2768-1 m', '-', 'ISO 2768-v', 'ISO 2768-1 f', 'ISO 2768-1 c', 'DIN 16901', 'DIN 16901-110', 'DIN 16901-120', 'DIN 16901-130', 'DIN 16901-140', 'DIN 16901-150', 'DIN 16901-160', 'DIAB Fine', 'DIAB Average', 'DIAB Course', 'DIAB Very Course', 'DIN 16901-120 '}

},


Remove the duplicate value and save the external restriction value file


{ Name = GEN_TOL

Type = string

Default = 'ISO 2768-mK'

Enum = { 'ISO 2768-mK','ISO 2768-1 m', '-', 'ISO 2768-v', 'ISO 2768-1 f', 'ISO 2768-1 c', 'DIN 16901', 'DIN 16901-110', 'DIN 16901-120', 'DIN 16901-130', 'DIN 16901-140', 'DIN 16901-150', 'DIN 16901-160', 'DIAB Fine', 'DIAB Average', 'DIAB Course', 'DIAB Very Course' }

},


Published: 2020-06-11
Last modified: 2020-10-28

Description

  • Warning regarding the Google Chrome browser update 83.0.4103.97

  • It has been noted for several clients that the latest chrome update causes some issues in the user interface of windchill

  • Some “wizards” start loading but never finishes, showing the loading symbol

  • The situations we have encountered so far are 

    Create/edit task

    Revise

    Add attribute to type

    Edit Enumerated List constraint


  • EG in Change Notice


  • A workaround is to use another browser for these problematic cases. Internet Explorer for example.

  • Published: 2020-11-03

  • ​​Unable to remove user from the PTC PDMLink Module group in Windchill PDMLink 11.X

  • The user is even thou part of member License Exlusion group still a member of PTC PDMLink Module group 

  • Same user (e.g. publisher) picks up several license entries (usage count), e.g:

  • ​​License calculation are not not in sync

  1. Execute in Windchill shell:

    xconfmanager -s "wt.org.immediateCalculationOfLicenseMembers=true" -t codebase/wt.properties -p

  2. Restart Windchill, clear Tomcat and Compiled-tasks caches

  3. Run WINDU --> 

    Determines number of entries in Membershiplink and ScheduleQueueEntry table for License Group
    E.g.result:

    ************************************************************************
    Property wt.org.immediateCalculationOfLicenseMembers is set to true
    ************************************************************************
    ************************************************************************
    Execute LicenseGroupMembershiplinkRT 
     To delete 86 records from MembershipLink table 
     And 1 records from ScheduleQueueEntry.
    ************************************************************************
  4. Run WINRU --> 
    Membershiplink and ScheduleQueueEntry entries deletion for License Group Result: ================== Summary For ScheduleQueueEntry And Membershiplink Tables ================== Total number records deleted from ScheduleQueueEntry table <for targetMethod createLicenseGroupMembershipLinks> are:: 1 Total number records deleted from MembershipLink table for IdA3A5[Role-A] are:: 86 ================== End of Summary ScheduleQueueEntry And Membershiplink Tables ==============
  5. Clear Participant cache:
    Site -> Utilities -> Participant Administration -> Actions -> Purge Participant Cache

    Result: The group PTC PDMLink Module License have been removed:

  • ​Cannot access following page, without warning: https://ptc.partcommunity.com/3d-cad-models/

    Screenshot 2020-02-21 at 11.02.14.png

  • The problem with the current Chromium browser (version 64) does not support this type of cookie and thus the cookie message appears.

  • At this time it does not look like Cadenas will be changing the cookies on their site.

​​The next versions of Creo Parametric will include an updated Chromium browser version that will support the page.

  • 4.0 M130

  • 5.0.6.0

  • 6.0.5.0

  • 7.0.1.0

In the meantime, the page will remain inaccessible from the embedded Chromium browser.
The page can still be accessed using the embedded IE browser or using any external browser.

  • Set config.pro:
    windows_browser_type ie_browser

  • Published: 2020-11-03

  • ​​How to set out center-line for a pipe feature, created as a sweep-protusion?

  • No feature exist in Creo to directly create a center-line directly for a sweep-protusion

1. Use the 3D sweep curve from sweep and create a 2D sketch in the drawing with Sketch > Use Edge
2. Select the edge line and with right mouse button (RMB) click, choose "Line style" and change it to centreline

Example:

  1.  Go to Sketch --> Offset edge --> EntChain
    image.png

  2. Mark the complete line-segment, set offset value to 0:
    image.png

  3. Select the new line and, RMBselect --> line style:
    image.png

  4. Use the Line font: CTRLFONT_MID_L
    image.png

  • ​​When opening a representation from Internet explorer to Creo View, follow issue popes up:



    Error with Windchill request:
    ATTENTION: Error occurred communicating with Windchill. Contact your Windchill administrator for help

  • ​Creo View 4.1 was the version running

  • The Creo View client machine and user has multiple SSL Certificates stored

  • Creo View is only finding the first certificate, which it cannot use

  1. ​​Set config.pro in Creo windows_browser_type ie_browser

  2. Set Windchill PDMLink address in internet explorer as trusted site

  3. Configure Internet explorer to not check certificate by, for more info: CS312299
    Under Security section, uncheck the option Check for server certificate revocation

  4. Set the following system environment variable:

    PVIEW_SEARCH_ALL_CERTIFICATES=1
    For more info: CS242260