Latest Support Articles

  • Published: 2020-11-03

  • ​​Unable to remove user from the PTC PDMLink Module group in Windchill PDMLink 11.X

  • The user is even thou part of member License Exlusion group still a member of PTC PDMLink Module group 

  • Same user (e.g. publisher) picks up several license entries (usage count), e.g:

  • ​​License calculation are not not in sync

  1. Execute in Windchill shell:

    xconfmanager -s "wt.org.immediateCalculationOfLicenseMembers=true" -t codebase/wt.properties -p

  2. Restart Windchill, clear Tomcat and Compiled-tasks caches

  3. Run WINDU --> 

    Determines number of entries in Membershiplink and ScheduleQueueEntry table for License Group
    E.g.result:

    ************************************************************************
    Property wt.org.immediateCalculationOfLicenseMembers is set to true
    ************************************************************************
    ************************************************************************
    Execute LicenseGroupMembershiplinkRT 
     To delete 86 records from MembershipLink table 
     And 1 records from ScheduleQueueEntry.
    ************************************************************************
  4. Run WINRU --> 
    Membershiplink and ScheduleQueueEntry entries deletion for License Group Result: ================== Summary For ScheduleQueueEntry And Membershiplink Tables ================== Total number records deleted from ScheduleQueueEntry table <for targetMethod createLicenseGroupMembershipLinks> are:: 1 Total number records deleted from MembershipLink table for IdA3A5[Role-A] are:: 86 ================== End of Summary ScheduleQueueEntry And Membershiplink Tables ==============
  5. Clear Participant cache:
    Site -> Utilities -> Participant Administration -> Actions -> Purge Participant Cache

    Result: The group PTC PDMLink Module License have been removed:

  • ​Cannot access following page, without warning: https://ptc.partcommunity.com/3d-cad-models/

    Screenshot 2020-02-21 at 11.02.14.png

  • The problem with the current Chromium browser (version 64) does not support this type of cookie and thus the cookie message appears.

  • At this time it does not look like Cadenas will be changing the cookies on their site.

​​The next versions of Creo Parametric will include an updated Chromium browser version that will support the page.

  • 4.0 M130

  • 5.0.6.0

  • 6.0.5.0

  • 7.0.1.0

In the meantime, the page will remain inaccessible from the embedded Chromium browser.
The page can still be accessed using the embedded IE browser or using any external browser.

  • Set config.pro:
    windows_browser_type ie_browser

  • Published: 2020-11-03

  • ​​How to set out center-line for a pipe feature, created as a sweep-protusion?

  • No feature exist in Creo to directly create a center-line directly for a sweep-protusion

1. Use the 3D sweep curve from sweep and create a 2D sketch in the drawing with Sketch > Use Edge
2. Select the edge line and with right mouse button (RMB) click, choose "Line style" and change it to centreline

Example:

  1.  Go to Sketch --> Offset edge --> EntChain
    image.png

  2. Mark the complete line-segment, set offset value to 0:
    image.png

  3. Select the new line and, RMBselect --> line style:
    image.png

  4. Use the Line font: CTRLFONT_MID_L
    image.png

  • ​​When opening a representation from Internet explorer to Creo View, follow issue popes up:



    Error with Windchill request:
    ATTENTION: Error occurred communicating with Windchill. Contact your Windchill administrator for help

  • ​Creo View 4.1 was the version running

  • The Creo View client machine and user has multiple SSL Certificates stored

  • Creo View is only finding the first certificate, which it cannot use

  1. ​​Set config.pro in Creo windows_browser_type ie_browser

  2. Set Windchill PDMLink address in internet explorer as trusted site

  3. Configure Internet explorer to not check certificate by, for more info: CS312299
    Under Security section, uncheck the option Check for server certificate revocation

  4. Set the following system environment variable:

    PVIEW_SEARCH_ALL_CERTIFICATES=1
    For more info: CS242260

  • Published: 2020-04-15

  • Last updated2020-04-15

  • ReferenceCS306041

Description

  • When changing license file from PTC PDMLink Module License to PTC Contribute License.

  • The change does not seem to take affect immediately:


  • License Group membership updated by background processes (Windchill queues) out of the box.

  • Since queue is scheduled to run every 24 hours, the membership information will not be updated immediately

  • User or Group membership doesn't updated in information page


          • Reported to R&D as SPR 7723998

          • Corrected in Windchill PDMLink 11.0 M030 CPS15, Windchill PDMLink 11.1 M010 CPS-08, Windchill PDMLink 11.1-M020-CPS05, Windchill PDMLink 11.1 M030 


          • Workaround 1:

            • Adjust the group-membership:

              Screenshot 2020-03-25 at 11.08.04.png

            • Wait 8 -24 hours after removing ORG group to remove SITE group

          • Workaround 2:

            • Set the following properties to get the user updated immediately instead of 24 hours, see article below for all steps: CS306041

              • xconfmanager -s wt.org.immediateCalculationOfLicenseMembers=true -t codebase/wt.properties -p

          Description

          • Should Windchill PDMLink or ThingWorx Navigate license be installed on a Flexera license server?

          • How to retrieve a Windchill PDMLink Host ID for Windchill PDMLink 11.1 and later?

          • How to retrieve a Windchill PDMLink license or ThingWorx Navigate licenses for Windchill PDMLink 11.1 and later?

          • How to install a license in Windchill PDMLink 11.1 and later?

          • How to automatically have Windchill PDMLink license or ThingWorx Navigate renew the license file?

          • How to add additional licenses dynamically without restarting Windchill PDMLink 11.1 and later?

          • How to check license usage in Windchill PDMLink 11.1 and later?

          • How are the different licenses handled within Windchill PDMLink 11.1 and later?


          • Should Windchill PDMLink or ThingWorx Navigate license be installed on a Flexera license server?

            • No, the licenses are installed directly in Windchill PDMLink 11.1 or later.


          • How to retrieve a Windchill PDMLink Host ID for Windchill PDMLink 11.1 and later?

            • If Windchill PDMLink is up and running:

          1. Open the Windchill PDMLink 11.1 or later URL in the browser and login as Site Administrator (wcadmin)

          2. Navigate to Site Utilities > License Management Settings > License Host ID:




          • How to retrieve a Windchill PDMLink license or ThingWorx Navigate licenes for Windchill PDMLink 11.1 and later?

            • Make sure you have an PTC account with access to manage licenses, then:

          1. Log in to PTC License management site

          2. Under the ThingWorx / ThingWorx Navigate / Windchill section, select Windchill as a product from the drop-down menu:

            User-added image

          3. Enter the host ID as displayed in License Management utility for which you want to retrieve license in the Enter Device ID text box

          4. Click Retrieve to download your license. The license file will be downloaded to a browser default location with all your Windchill entitlements


          • How to install a license in Windchill PDMLink 11.1 and later?

            • If Windchill PDMLink is up and running:

          1. Open the Windchill PDMLink 11.1 or later URL in the browser and login as Site Administrator (wcadmin)

          2. Navigate to Site > Utilities > License Management > Settings

          3. In Settings tab, click Import license from a file

          4. Click Browse to locate and upload the license file that was obtained from PTC License Management portal

          5. Click Process Capability Response to Activate your license

          6. The license is activated in Windchill system and a new record is added to the table in the License Information tab

          • How to automatically have Windchill PDMLink license or ThingWorx Navigate renew the license file?

            • In Site > Utilities > License Management

            • Fill in your PTC account name and password > Save Settings



          • Can additional licenses dynamically be added without restarting Windchill PDMLink 11.1 and later?

            • In Site > Utilities > License Management, use retrieve license online option:


            • Or upload a new license file from License Management page

              In Site > Utilities > License Management, use Import License a file:




          • How to check license usage in Windchill PDMLink 11.1 and later?

            • In Site > Utilities > License Management, go to tab: License Information tab: