Latest Support Articles
Published: 2020-12-15
Description
Unable to load appearance file from Creo Parametric 5.0 and later
Reference: CS145789
If the appearance.dmt file was saved in a earlier version of Creo they might not be loaded as they should in to Creo under My Appearances
For Creo 5.0 - 7.0
Change default-directory for appearance from: <Creo_Installation_Directory>\Common Files\graphic-library\appearances
To change directory of this file, use config.pro option pro_colormap_path <appearance.dmt_directory>
If the appearance file is old and not loaded under My appearances then proceed with the following workaround:
Set only config.pro: pro_colormap_path och inte global_appearance_file
EG: pro_colormap_path "C:\PTC\creolib\colors"Rename the current .dmt file to: appearance.dmt
Remove the default-files from, <Creo_Installation_Directory>\Common Files\graphic-library\appearances
Published: 2020-12-15
Modified: 2021-01-15
Description
Windchill PDMLink is not able to start with error message in browser: Service Unavailable
On Windchill PDMLink server a restart of the server or the Windchill-services does not start Windchill PDMLink
ptc windchill pdmlink-stdout log:
2020-12-10 10:33:51 Commons Daemon procrun stdout initialized
ServiceManager Loaded
Starting...
2020-12-10 10:33:51,828 INFO [main] wt.manager.ServerLauncher - Starting ServerManager
2020-12-10 10:33:55,551 FATAL [main] wt.manager.ServerLauncher - Service stop not requested, but server manager exited- ServerManager log:
2020-12-10 10:43:47,577 ERROR [main] com.ptc.windchill.keystore.WTKeyStore - Error getting the value from the KeyStore file
java.security.KeyStoreException: Could not load keystore file.
Bug in Windchill 11.0 F000-M020
DB user account has been locked
Update Windchill 11.0 to later CPS or upgrade to newer release
Reference: CS110492
Workaround to temporary fix the issue:
Shut down all Windchill services
Empty logs and caches
Make sure no java (Windchill) is running
Recreate Keystore file
Get passwords for ldap (Windchill DS) and for db-user (in this case pdmlink). Look in app, on server, or ask customer.
Check the file validProperties.list (WINDCHILL_HOME/bin/adminTools/sip/). Make sure you have a hashtag on all rows but:
ie.ldap.managerPw
wt.pom.dbPassword
mapcredentials.admin.adapters
Open a Windchill Shell and run the command:
ant -f WT_HOME/bin/adminTools/sip/EncryptPasswords.xml recreateKeyStore
When prompted, enter passwords for:
ldap
db user
WidnchillLdap
enterpriseldap
Unlock the db user account
Run the SQLServer Management Studios and login as SA account
Expand nodes Security > Logins > RMB the db (in this case pdmlink) > select Properties
In General: Enter Password and Confirm password fields with old password
In General: uncheck Enforce password policy
In Status: uncheck SQL server authentication: Login is locked out
Click OK
Go to Properties for user (eg. pdmlink) and in General: check Enforce password policy and uncheck Enforce password expiration
Go to Status: check that login is locked out is still unchecked.
Click OK
Start Windchill PDMLink services
Start services as usual
Check logs startup logs
Large word-documents are not published using PDS Worker
Word document file size are too large or image formats are too large inside the word-document
Check out the word-document and open it in word using Windchill DTI
Compress the image sizes by following this article: Reduce the file size of a picture in Microsoft Office
Check in the file again and check that its get published
- TIF-image types are not displayed correctly in Image Storage in Signifikant Manager
- Result is missing image icon for accessories in the Signifikant web viewer:
TIF-files are not supported as image format
Best practice for many web-browser in HTML coding/support is to not use TIF as a format in general
Use following image formats that is recommended:
.svg
.png
.jpg
.jpeg
For further info see the following articles:
How to remove calculated links for a drawing from WT-part?:
Error message in Creo Parametric when checking in drawing A which has calculated link to drawing B:
"Operation failed because the user did not have the necessary permission on the following objects to perform the operation: Design Part - <NUMBER>, <NAME>, <REVISION>"
Error message in Windchill PDMLink when checking in drawing A which has calculated link to drawing B:
"ATTENTION: Cannot checkin object to Shared folder. Cannot check in Design Part - <NUMBER>, <NAME>, <REVISION> to a shared folder. It has an active association to a source (Assembly - <NUMBER>.asm, <NUMBER>) which is not in a folder.
Cannot check in Design Part - <NUMBER>, <NAME>, <REVISION> to a shared folder.
It has an active association to a source (Drawing - <NUMBER>.drw, <NUMBER>) which is not in a shared folder
Calculated link was created to WT-part when the calculated drawing (B) had the other model (A) on it.
To remove the calculated link the link must be removed by removing the assembly (A) from drawing (B)
Create a new workspace
Download drawing B (which have the calculated link on it) to the workspace
Open the drawing B
Check active models on the drawing, in this case we should only have model A on it (in example: 418925.asm):
Delete Model A (in example: 424625.asm):
Make sure that only have model A on active on the drawing (in example: 418925.asm):
Check in drawing + assembly and make sure that the WT-part is associated
The calculated link is now removed.
In this example the drawing had incorrect linking to its drawing, this should not be "Contributing Content" link, it should be "Content" as Association type.
The following steps is how to change link type:
In the workspace make sure you have both WT-part, Assembly, Drawing (latest)
Make sure to tick all checkboxes for the 3 objects, press Edit --> Edit Association from the workspace menu:
Change the link-type to Content, press OK:
Save and Check in assembly + drawing
Result should now be correct for the object:
Unable to do pre-release Arbortext document in Simonsoft CMS:
Error message when pre-release an Arbortext object:
HTTP Status 500 - net.sf.saxon.s9api.SaxonApiException:
Exception thrown by URIResolver type Exception report message net.sf.saxon.s9api.SaxonApiException:
Exception thrown by URIResolver description The server encountered an internal error that prevented it from fulfilling this request. exception java.lang.RuntimeException: net.sf.saxon.s9api.SaxonApiException: Exception thrown by URIResolver
Broken links in the Arbortext document
Open the document in Arbortext Editor
Fix any broken links in the Arbortext document, such as the following example:
Check in the document again and pre-release the document again in Simonsoft CMS