Latest Support Articles

Published: 2020-11-04

  • ​​Large word-documents are not published using PDS Worker

  • Word document file size are too large or image formats are too large inside the word-document

  1. Check out the word-document and open it in word using Windchill DTI

  2. Compress the image sizes by following this article: Reduce the file size of a picture in Microsoft Office

  3. Check in the file again and check that its get published

Published: 2020-11-04

  • TIF-image types are not displayed correctly in Image Storage in Signifikant Manager

 

  • Result is missing image icon for accessories in the Signifikant web viewer:


 

  • ​TIF-files are not supported as image format

  • Best practice for many web-browser in HTML coding/support is to not use TIF as a format in general

  • ​Use following image formats that is recommended: 
    .svg
    .png
    .jpg
    .jpeg

For further info see the following articles:

Published: 2020-10-28

Description


  • How to remove calculated links for a drawing from WT-part?:


  • Error message in Creo Parametric when checking in drawing A which has calculated link to drawing B:

    "Operation failed because the user did not have the necessary permission on the following objects to perform the operation: 
    Design Part - <NUMBER>, <NAME>, <REVISION>"

  • Error message in Windchill PDMLink when checking in drawing A which has calculated link to drawing B:

    "ATTENTION: Cannot checkin object to Shared folder. 
    Cannot check in Design Part - <NUMBER>, <NAME>, <REVISION> to a shared folder. 
    It has an active association to a source (Assembly - <NUMBER>.asm, <NUMBER>) which is not in a folder. 

    Cannot check in Design Part - <NUMBER>, <NAME>, <REVISION> to a shared folder. 
    It has an active association to a source (Drawing - <NUMBER>.drw, <NUMBER>) which is not in a shared folder
  • ​Calculated link was created to WT-part when the calculated drawing (B) had the other model  (A) on it. 

  • To remove the calculated link the link must be removed by removing the assembly (A) from drawing (B)

  1. ​​Create a new workspace

  2. Download drawing B (which have the calculated link on it) to the workspace

  3. Open the drawing B 

  4. Check active models on the drawing, in this case we should only have model A on it (in example: 418925.asm):

  5. Delete Model A (in example: 424625.asm):

  6. Make sure that only have model A on active on the drawing (in example: 418925.asm):

  7. Check in drawing + assembly and make sure that the WT-part is associated

  8. The calculated link is now removed. 


In this example the drawing had incorrect linking to its drawing, this should not be "Contributing Content" link, it should be "Content" as Association type.
The following steps is how to change link type:

  1. In the workspace make sure you have both WT-part, Assembly, Drawing (latest)

  2. Make sure to tick all checkboxes for the 3 objects, press Edit --> Edit Association from the workspace menu:

  3. Change the link-type to Content, press OK:

  4. Save and Check in assembly + drawing

  5. Result should now be correct for the object:


  • ​​Unable to do pre-release Arbortext document in Simonsoft CMS:



  • Error message when pre-release an Arbortext object:

    HTTP Status 500 - net.sf.saxon.s9api.SaxonApiException: 
    Exception thrown by URIResolver type Exception report message net.sf.saxon.s9api.SaxonApiException: 
    Exception thrown by URIResolver description The server encountered an internal error that prevented it from fulfilling this request. exception java.lang.RuntimeException: net.sf.saxon.s9api.SaxonApiException: Exception thrown by URIResolver

  • ​Broken links in the Arbortext document

  1. ​​Open the document in Arbortext Editor

  2. Fix any broken links in the Arbortext document, such as the following example:

  3. Check in the document again and pre-release the document again in Simonsoft CMS

Cannot update resticted value file in Creo Parametric with message:
"No conflicts were found between internal defenition and External File"

To do go through the following steps:

1. Click Tools >  Parameters. The Parameters dialog box opens.
2. Click Tools > Conflict Report. The report identifies the difference between the definition of the restricted parameters in the model and the restriction definition file.
3. If a conflict is reported, click Tools > Update Restriction Definition.



So the new values are not read in and can be picked in the drop-down lists...

​​
When openeing Creo Parametric the Warning comes up:

  • Opening a model fails with "The External File for Restricted Parameters was not loaded because of wrong format"
  • Dupicate values in restricted-value file

  • Remove duplicated symbols from customer external file

Example file, check that the values in ENUM field is not duplicated, e.g. note yellow marked is a duplicate:

{ Name = GEN_TOL

Type = string

Default = 'ISO 2768-mK'

Enum = { 'ISO 2768-mK','ISO 2768-1 m', '-', 'ISO 2768-v', 'ISO 2768-1 f', 'ISO 2768-1 c', 'DIN 16901', 'DIN 16901-110', 'DIN 16901-120', 'DIN 16901-130', 'DIN 16901-140', 'DIN 16901-150', 'DIN 16901-160', 'DIAB Fine', 'DIAB Average', 'DIAB Course', 'DIAB Very Course', 'DIN 16901-120 '}

},


Remove the duplicate value and save the external restriction value file


{ Name = GEN_TOL

Type = string

Default = 'ISO 2768-mK'

Enum = { 'ISO 2768-mK','ISO 2768-1 m', '-', 'ISO 2768-v', 'ISO 2768-1 f', 'ISO 2768-1 c', 'DIN 16901', 'DIN 16901-110', 'DIN 16901-120', 'DIN 16901-130', 'DIN 16901-140', 'DIN 16901-150', 'DIN 16901-160', 'DIAB Fine', 'DIAB Average', 'DIAB Course', 'DIAB Very Course' }

},


Published: 2020-06-11
Last modified: 2020-10-28

Description

  • Warning regarding the Google Chrome browser update 83.0.4103.97

  • It has been noted for several clients that the latest chrome update causes some issues in the user interface of windchill

  • Some “wizards” start loading but never finishes, showing the loading symbol

  • The situations we have encountered so far are 

    Create/edit task

    Revise

    Add attribute to type

    Edit Enumerated List constraint


  • EG in Change Notice


  • A workaround is to use another browser for these problematic cases. Internet Explorer for example.