Latest Support Articles


  • How to get started with Vuforia Chalk?

  • Where do I find documentation of Vuforia Chalk?

  • Where to find tutorials for Vuforia Chalk?

  • How does Vuforia Chalk works?

  • How to get started with Vuforia Chalk?

  1. The first user at the company that register will automatically be administrator for Vuforia Chalk

  2. The administrator for the company should in step 2 create all users for the company to avoid duplicate users and issues to link accounts afterwards to the company

    See this guide how to manage users in Vuforia Chalk Admin Center
  3. Once the users have accepted the email invitation and the terms of agreement, they can download Vuforia Chalk on their supported device.

  4. Download the Vuforia Chalk Mobile App

  5. Log on in the Vuforia Mobile App and start using Vuforia Chalk

Published: 2020-04-01

  • ​​Drawing cannot be checked in

  • Error message when checking in drawing with modified files with it, this is during the upload process:

    NDI ERROR: two dependencies have same uniqueID "R/1073741824/5600058052-1<5600058053>.prt/null".

  1. Set option:

    cleanup_drawing_dependencies yes_cs_not_required
    Note: This is a hidden config option so will not be found if searching in the Add Option dialog

  2. Retrieve the drawing in session from a workspace, if the warning comes up, please remove the Missing dependents:

  3. Regenerate the objects on the drawing and save them first to the workspace

  4. Go to the drawing and update it, then save it to workspace

  5. Check in the modified objects first

  6. Check in the drawing last

Published: 2020-03-25

  • Creo Parametric fails to install (setup.exe):
    "this application has been blocked due to security settings"

  • Disable LUA in Registry Editor.

  • Location of the Registry entry is:


  • Double klick on EnableLUA. Change Value Data from 1 to 0. Restart the system.

Published: 2020-03-25

How to install the following components in Silent Mode using xml file
  • Quality Agent (up to Creo 2.0 M140)
  • Diagnostic Tools (since to Creo 2.0 M150)

  • ​​How to delete reindex all Solr-data or Reindex all data?

​​Reference: Article - CS36257

  1. Stop all the Windchill index queues (log on as wcadmin)
    1. From Site > Utilities > Queue Management
  2. Delete indexed objects from Solr Server
    1. Execute the following at Windchill server using a web browser (11.0 M030):
      • Or execute from Solr Admin UI like below:
        http://<Solr_host>:<Solr port>/solr
User-added image
User-added image
  1. Start all the Windchill index queues
  2. Re-index data
    1. Start Windchill’s Bulk Index Tool
      1. Run command from Windchill Shell: windchill wt.index.BulkIndexTool
        1. Reset all entries back to "objects remaining" status:
          • Select option 8: Delete indexed data 
        2. Start bulk indexing all entries:
          • Select option 1: Index all Windchill data
        3. Monitor status:
          1. Select option 7:
        4. If stuck:
          1. Select option 5: Reset processing objects 

Published: 2020-03-25

  • ​​DWG-files cannot be published in Windchill PDMLink

  • This requires a Autocad-custom worker (pds-worker)

  • Java path is changed / updated, so the start_acad.bat file is not finding the java.exe-file which it need:

  1. Check agent.ini for the search-path for the AUTOCAD-worker, e.g.

  2. ​​Update the start_acad.bat on <workerhostname> with search path to the new java.exe directory, e.g.:
    "C:\Program Files (x86)\Java\jre1.8.0_221\bin\java.exe" ..........

  3. Republish failed dwg-files..