Common Issue - CAD Worker Failes to Start

Partner Channel / CAD & Document Worker

This guide describes what to do when a CAD worker fails to start

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1. Common Issue CAD Worker Fails to Start Aug 2019

2. This guide describes what to do when a CAD worker fails to start If the guide does not help you to solve the issues with your worker, contact out technical support

3. WVS Job monitor The WVS Job Monitor is a useful tool to view the progress of a worker. It lists all jobs in the publishing queues where they an be sorted according to status by using the pre-set views. One can quickly get an overview of the failed objects and see their logs to investigate the error The WVS Job Monitor is accessed as a Windchill admin via: Site > Utilities > WVS Job Monitor

4. Step 1. Try to start the worker Open the Worker Agent Administration, accessed via: Site > Utilities > Worker Agent Administration Try to start the worker with the green fl ag: If successful, it looks like this:

6. Step 4. Check worker processes If the worker still does not start, the issue might be caused by a process that has not been able to shut down properly. Do the following: 1.   Log in to the server where the worker is installed 2.   Open the Task Manager and view all active processes 3.   Check if the following processes are running. If they are, stop them: Xtop.exe Ptc_d.exe Nmsd.exe 4.   Do a reload of the worker (as described in previous step) 5.   Try to start the worker If the problem is still not solved, contact our technical support

5. Step 2. Check license fi le for worker If the worker does not start, check that the worker has access to a Creo Parametric license fi le. In many cases the worker is unable to obtain a license and fails to start. Log in to the server where the worker is installed to check this Step 3. Reload the worker If there are free licenses but the worker still does not start, try to reload the worker 1.   Open the Worker Agent Administration 2.   Deselect the checkbox in the On-Line column to make to worker go o ffl ine 3.   Click Reload and wait until the Number column shows 0 (use the refresh function) 4.   Once Reload is fi nished, set the worker online again and try to start it

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